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1. Overview

HPS is an innovative payment solutions company at the forefront of the international payment industry providing payment solutions for issuers, acquirers, card processors, independent sales organisations (ISOs), retailers, and national & regional switches around the world.

PowerCARD is HPS' comprehensive suite of solutions that covers the entire payment value chain by enabling innovative payments through its omni-channel solution that allows the processing of any transactions coming from any channels initiated by any means-of-payment.

Today PowerCARD is used by more than 400 institutions in over 90 countries. 

At HPS, we pay constantly attention to the protection of your personal data. Our data governance and privacy policies reflect our company's values.

This Policy governs how we use and protect personal information that we collect when you visit our website or use our services the processing of your personal data complies with the laws in force. These treatments are reported to the responsible authorities.

The novelty is the re-entry into force of the GDPR (General Data Protection Regulations) and the new regulations go into effect on May 25, 2018 and become enforceable for the European Union. So, we invite you to read our privacy policy. we have tried to make our Privacy Policy easier to understand and to give you details about how we collect, process and maintain your information.

2. Questions or concerns: contact us

If you have any questions about this Policy or questions or complaints about our privacy practices, please contact us using the details below:

FAO : Legal department

Email : privacy@hps-worlwide.com

3. Information we collect

We collect personal information in the following ways:

3.1 INFORMATION THAT YOU PROVIDE TO US DIRECTLY

We gather information that you provide to us when you:

  • Subscribe to our White Paper/newsletters.
  • Subscribe on HPS Websites and platforms.
  • Using our Helpdesk platform
  • Respond to surveys
  • Make a complaint over the phone, by email, on our website or by post.
  • Register for, and update an online account with us (LinkedIn, Twitter,)
  • Register to, present at, and/or attend, our events and conferences, scan your attendance badge at any of the booths at our conferences/events, or at our booths when we are present at someone else's conference/event
  • Enter a contract with us
  • Sign up for job alerts on our websites, submit a job application, a CV, cover letter, or social media profile to a job vacancy

The information you provide to us will include (depending on the circumstances):

  • Identity and contact data: title, names, addresses, email addresses, phone numbers or your signature, IP Adress, Company Name.
  • Account profile data: a username/display name, password
  • Conference registration details: the company/organization you work for, job title/position, language preferences, your name, your email, your age, your gender, your job function, your experience, your opinions and why you are attending the conference and what you hope to learn, your accessibility needs.
  • Financial data: payment details, which may include billing addresses.
  • Employment and background data: if you apply for employment on our sites, your academic and work history, qualifications, skills, projects and research that you are involved in, references, proof of your entitlement to work in the relevant country, and any other such similar information that you may provide to us.

3.2 INFORMATION FROM OTHER SOURCES

In certain circumstances, we will receive information about you from other sources, including third parties. For example, we may receive personal information from any of the following, 

  • Other website users.
  • Event attendees.
  • Commercial contact lists that we acquire from other organizations.
  • Organizations that we acquire or merge with.
  • Organizations with whom we provide co-branded events, websites, products, and services.
  • Social media plugins. By providing your social media account details you are authorizing that third-party provider to share with us certain information about you.
  • Publicly available sources such as LinkedIn. 

4. Using personal information

4.1 HOW WE USE INFORMATION WE COLLECT

We use your information for the following purposes:

  • To provide access to our website (like PowerCARD Users Club website or API Website)
  • To download our White Paper or to subscribe to our Newsletter
  • To register and maintain your account (based on performing our contract with you)
  • To provide customer service and support (Helpdesk website)
  • To process and fulfill your orders for HPS products and services (based on performing our contract with you)
  • To process and facilitate transactions and payments, and recover money owed to us (based on performing our contract with you, and based on our legitimate interest to recover debts due)
  • To conduct business with you or your employer, including to contact you and manage and facilitate our business relationship with you and your employer (based on performing our contract with you, and our legitimate interest in running our business)
  • For recruitment, including to process any job applications you submit to us, whether directly or via an agent or recruiter including sharing your information with our third-party recruitment agencies (based on our legitimate interest to recruit new employees or contractors)
  • To carry out marketing and let you know about our news, events, new website features products or services that we believe may interest you, including sharing your information with our marketing services providers (either based on your consent where we have requested it, or our legitimate interests to provide you with marketing communications where we may lawfully do so)
  • Testimonials: We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy@hps-worlwide.com

We will use your information for the purposes listed above either based on:

  • your consent (where we request it)
  • performance of your contract with us and the provision of our services to you

5. How we share and disclose personal information

We consider your personal information to be a vital part of our relationship with you and do not sell your personal information to third parties. There are, however, certain circumstances in which we may share your personal information with certain third parties, as follows:

  • Legal, professional or other advisors, regulatory authorities, courts, law enforcement agencies and government agencies) where necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law.

 

6. How we look after your personal information and how long we keep it

6.1 SECURITY

We use administrative, technical, and physical safeguards to protect the security, confidentiality, and integrity of personal data against loss, misuse and unauthorized access, disclosure, alteration, and destruction. 

The safeguards we use include:

  • Ensuring the physical security of our offices, warehouses, or other sites
  • Ensuring the physical and digital security of our equipment and devices by using appropriate password protection and encryption
  • Using standard security protocols and mechanisms (such as secure socket layer (SSL) encryption) to transmit sensitive data 
  • Maintaining a data protection policy for, and delivering data protection training to some employees
  • Limiting access to your personal information to those who need to use it in the course of their work

If you have any questions about the security of your personal information, please contact us using the methods outlined in the "Contact Us" section above.

 

7. Links to other sites

Our Website may contain links to other websites that are not covered by this Privacy Policy. In this case, your personal data are not processed by us (“Third-Party Websites”). We encourage you to review the privacy policies of those Third-Party Websites so that you understand if/how they collect and/or use information from you or your computer.

8. Retention

We will keep your information for as long as is necessary to provide you with the services that you have requested from us or for as long as we reasonably require to retain the information for our lawful business purposes, such as for the purposes of exercising our legal rights or where we are permitted to do. We operate a data retention policy and look to find ways to reduce the amount of information we hold about you and the length of time that we need to keep it.

Please contact us using the methods outlined in the "Contact Us" section above if you would like to obtain details of our retention periods for different aspects of your personal data.

9. Your rights: access and accuracy, updating, correcting, or deleting information

You have certain rights in respect of the information that we hold about you, including:

  • The right to be informed of the ways in which we use your information, as we seek to do in this Privacy Policy
  • The right to ask us not to process your personal data for marketing purposes
  • The right to request access to the information that we hold about you
  • The right to request that we correct or rectify any information that we hold about you which is out of date or incorrect
  • The right to receive a copy of any information we hold about you (or request that we transfer this to another service provider) in a structured, commonly-used, machine readable format, in certain circumstances 
  • The right to object to our using your information on the basis of our legitimate interests (refer to section 2 above to see when we are relying on our legitimate interests) (or those of a third party)) and there is something about your particular situation which makes you want to object to processing on this ground
  • In certain circumstances, the right to ask us to limit or cease processing or erase information we hold about you
  • If you no longer wish to receive a message from us, you may unsubscribe from the emails sent by sending an email to unsubscribe@hps-worldwide.com. The unsubscription takes effect immediately.

10. How to exercise your rights

You may exercise your rights above by contacting us using the methods outlined in the "Contact Us" section above and we will comply with your requests unless we have a lawful reason not to do so.

11. What we need from you to process your requests

We may need to request specific information from you to help us confirm your identity and to enable you to exercise the rights set out above. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

You will not have to pay a fee to exercise the rights set out above. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

12. Changes to this privacy policy

Please note that this Policy may change from time to time. We will not reduce your rights under this Policy without your consent. If we make any material changes, we will notify you by email or by means of a notice on this website prior to the change becoming effective.