- Service - Customer support
Build long-lasting customer relationships with high quality and 24/7 outsourced support.
Establishing good and long-lasting customer relationships is a key concern for many financial institutions. With IPRC, outsource your customer service to a specialized actor and guarantee quality customer relationships, customer retention and great added value to your services.
We adapt to your type of need: card opposition center, electronic payment support service, merchant support service (POS)…
Our main activities are split in 2 levels
Level 1: Consultation & Information
- 24/7 support,
- Information on the status of a card operation.
- Information on the reiection of a transaction
- Dailyreporting to the bank
Level 2: Unlocking and modifying
- Unblocking of cards or recalculationof the PIN code,
- Activation or deactivation of fallback
- Modification of the cardlimit,
- Request for provision of emergency bank card,
- Card Activation,
- Dailyreporting to the bank
- Monthly summary of monitoring activity.