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IPRC, a subsidiary of the HPS group, has developed its skills and expertise in the field of ATM monitoring to support today’s largest banks and ATM operators and provide them with a significant competitive advantage, which is an accurate view of the availability and efficiency of their ATM fleet.

The service provides real-time analysis of ATM status, cash and consumable levels, and based on the business rules defined, handle generated alerts, warnings and information for proactive management of the ATMs.

IPRC has set up the processes for the management of incidents with clear steps from receiving the alert to the closure of the case.

  • ATM Surveillance

    • Hardware devices,
    • Software components,
    • Electronic payments server,
    • Data Connection,
    • Telecom and electricity operators.

  • Remote management

    • Report incidents
    • Handle the alert with the required action
    • Skills in ATM solutions : Powercard, Proview, KTC

  • L1 Assistance

    • Assistance in initializing ATM keys
    • Removing a money bill causing a jam
    • Replenishment of receipt printer and other ATM consumables
    • Reloading data

  • Follow-up

    • Report incidents
    • Intervention L1 (paper jam, Retract…)
    • Maintenance L2 (DIEBOLD, NCR, etc….)

  • Analysis & reporting

    • Analyse ATMs frequent incidents
    • Provide the bank with KPIs on the availability rate
    • Electronic payments server
    • Analysis of the transactional activity flow

  • SLA monitoring

    • Monitoring of the repair time for operators on onsite interventions
    • SLA compliance rate of the service provider
    • SLA's interventions of other service providers required to resolve an ATM

  • 7 000ATMs monitored

  • +7%average gain in availability rate

  • 2.300handled incidents per day

Reporting

IPRC reporting offers 2 types of relevant reporting

Reporting for Operation Team

  • Number of incidents per day, number of incidents per week, per month, per year
  • The distribution of the causes of unavailability over a given period
  • Availability rate by ATM type
  • Availability rate per ATM
  • Availability rate by ATM age
  • List of ATM out of service
  • List of ATMs with cash units on minimum

Reporting for Managers

  • Global view of the availability rate for the whole fleet
  • Evolution of the availability rate over a given period
  • List of ATMs sensitive to downtime of more than one day with the related cause
  • Top 10 list of ATMs with the best availability and with the lowest availability rate
  • List of the most critical ATMs
  • Monthly ATM monitoring activity report
Cover video

To know more about our Products & Services

Download brochure